New arthritis medication

Is your pet showing any signs of arthritis?  Symptoms include difficulty getting up, hesitating to climb up or down stairs, tiring easily and lagging behind on walks, reluctance to play or run around.  If so, you need to talk to one of our vets about a new therapeutic joint care product that we have available.  This product stimulates the growth of new cartilage and synovial fluid, thereby lessening the effects of crippling arthritis. 

Urine Free

This is the time of year many of us receive extra visitors.  If you have pets in the home, you may worry about the unwanted smells they sometimes leave behind.  These smells are easily eradicated with a great enzymatic cleaner/odour eliminator called Urine Free.  Urine Free is a guaranteed product that will permanently remove and clean urine from all surfaces.  Most general cleaners only remove the water soluble components of urine (urea and urochrome) but leave behind the non soluble uric acid crystals that retain the urine stain and strong urine odour.  It is guaranteed to work as directed, or you get your money back!

Plaque Off

Plaque off is a food additive that helps prevent dental disease in dogs and cats.  The product prevents oral bacterial from producing plaque, tartar and gum disease by disrupting the biofilm and affecting the ability of plaque to "stick" to the surface of the teeth.  It is available for both dogs and cats and needs to be administered daily in the pet's food.  To find out more about this revolutionary product, come and speak to one of our trained, experienced staff. 

Flea Control During Winter

Many pet owners mistakenly believe that their dog or cat does not need flea control during winter.  This fallacy may have been factual in the past when pets were exclusively kept outside.  These days, most of us have our pets inside our climate controlled homes.  Fleas rely on certain temperatures and humidity to breed and complete their life cycle.  Fleas do not live on animals; they live in the environment.  This environment may well be your carpet or rugs.  To keep your home flea free, make sure you are using an effective flea control regularly, eg Frontline or Revolution.  Powders, sprays, collars and washes will not control the fleas in your home, only the ones on your pet at the time you use it.  Speak to our friendly staff should you want more information about fleas and flea control. 

Revolution for Cats

You may have heard radio advertisements for Revolution recently.  This great product is available from the surgery.  With every 12 month supply, you receive 3 months FREE!  This promotion is only available through veterinary surgeries.  Pfizer, the manufacturers of Revolution, have also launched "Claw Club" for cat owners.  Go to  www.clawclub.com.au  to join up.  You can also "like" Claw Club on Facebook and every time someone "likes" the page, Pfizer will donate $1.00 worth of Revolution to the Animal Welfare League. 

Don't forget Revolution is also available for dogs and you can join Pfizer's "Paw Club" www.pawclub.com.au and also receive the 3 months FREE supply with every 12 months purchased from our surgery. 

Travelling with your Pet

If you are travelling with your pet in the near future, visit the surgery to collect a handout on making the trip less stressful for all the family.

 Purchasing Over the Counter Products

Flea, worming and other products are widely available from many different sources. There are reasons why often it is better to purchase these products from professionally trained staff.

At any time you purchase products from the surgery, we document what you have bought. This ensures that should there be a recall on a product for any reason, we can contact you so you are able to obtain a full refund.

Every time you purchase a product, our trained and experienced staff are able to advise you on the most suitable item for your pet, thereby often saving time and money.

The scales in the reception area are available for use at any time so you can be sure you will be purchasing the correct product for your pet’s weight.

If you are unsure or prefer not to give tablets or apply spot on products, our friendly staff are available to do this at no extra cost to you.

Many companies offer incentives for owners to purchase their products at a veterinary surgery rather than pet shop or supermarket. For example, Revolution currently offer a free 3 month packet every 12 months. We keep tabs on when your free packet is due, you don’t need to do anything apart from purchase Revolution from the same surgery.

Staff can ensure that you are not using products that may be unsuitable for your pet as well as ensuring you are not using a combination of products that may prove dangerous.

Our staff regularly update their knowledge on over the counter products. Representatives from companies visit the surgery regularly to train staff on how each product works. You can be assured that surgery staff will give the latest up to date information about the products we keep on our shelves.

Every product that we stock has been proven to be effective. In addition, as all our staff are animal owners, it is very likely they have personally used them.

Staff are never paid to endorse products so you can be assured that they are recommending them because they are effective, rather than because they are receiving incentives.

If the product you require is not in stock or not regularly kept on our shelves, we are happy to order it in. Usually it will arrive the next day and we will phone you when it does.

The surgery has a range of shampoos and conditioners to suit your pet’s skin and age. You can be assured the professional advice you receive will ensure the shampoo and conditioner is suitable for your animal.

The staff can also give professional advice on dietary needs for your pet. We stock a range of premium brand dog and cat foods as well as specialised diets for animals with particular needs. These foods come with a palatability guarantee (if your pet doesn’t like them, you will receive your money back). We can advise on the right food for your pet’s stage of life and energy levels as well as give information on diets for specific health problems. In addition, we have specially trained nurses to help with weight loss for your pet when necessary.

Should you advise us that your pet has had a reaction to any product, we will document this in their file and ensure that your pet is not given any products that have the same active ingredient(s).

Professional assistance is available for fitting harnesses and collars. We also have a range of hard wearing, boredom busting toys for the more active dog.

The next time you visit the surgery and feel you need some professional advice, please speak to one of our trained and friendly staff members.